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Content / Forum Moderation - FAQ
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Why Content Moderation?
- To protect the brand image and value of the brand in front of the target audience.
- To maintain a clean and healthy environment where the community can participate
freely, and comfortably.
- To create a platform where intellectual property can flow easily, without oppression
and abuse, thereby enabling the harnessing of the latent knowledge within the database.
- To provide an arena of healthy recreation to the target audience.
Why outsource it?
- To give the responsibility of recruitment, retaining, training, and management of
H.R for moderation services to a third party.
- To handover accountability of the execution of the Content Moderation job to the
third party, and actually hold them accountable for their performance.
- To be able to relieve yourself of the stress of administration, management, and
dealing with issues which could easily be tackled by a third party given the guidelines.
- To be free yourself from focusing on the other aspects of the development of the
community, being rest assured that all that you have built is being properly maintained.
- To assure the community that the moderation services are unbiased since they are
handled by a third party, and not the organization itself, thereby not enforcing
the company's viewpoints.
Why NeuroSpeech?
- We have experience in the field of Content Management for the last 4 years, and
have been actively monitoring content for clients based in the US and other overseas
countries.
- We are a technology development firm primarily, and therefore, have the expertise
and a firm handle on technology, and a high grasping ability on technology utilized
in the field of moderation.
- We are a professional and ethical organization, and have the required office infrastructure
and H.R management processes in place wherein assured content moderation services
can be provided, upholding the SLA's, etc.
- We maintain a backup team for all of our active moderators who are also trained
in the content moderation of the client, ensuring near zero downtime of moderation.
- We deal with clients like Coca Cola, 800 Software Systems, MySpace.Com, Koby Bryant,
etc. and bring our experience and expertise to the execution of our contracts.
- Trust is a key element to Content Moderation, since we would be exposed to a high
amount of content relevant to you and your business. Our track record has shown
us worthy of the trust we enjoy from our esteemed clientele.
- We provide multi-lingual content moderation services.
- We maintain appropriate archives of our Content Moderation Services, and provide
a healthy back-up of our activities for any Quality Assurance/Quality Improvement
programs that you might wish to conduct from time to time.
- We have support and content moderation services available 24/7*.
- We deal with a select few clients only, of high repute, who are quality conscious,
thereby allowing us to function in a quality conscious environment, where we feel
completely at home.
- We provide valuable qualitative and quantitative feedback to the brand owners, as
the case may be, through the content moderation, which might be sought after by
our clients*.
Why is it more expensive than hiring in-house?
- We hire the H.R required to carry out the requirements of our contracts, as you
would.
- We train the H.R and team leaders as per strict guidelines and standards as dictated
by our internal procedures and by the clients' requirements.
- Each H.R Content Moderation Team has a Team Leader working on the project.
- Each Team is backed up by a group of Content Moderators that are also parallelly
trained on the same content moderation, thereby ensuring near zero downtime of moderation.
- We are accountable for the moderation services we provide, thereby removing the
responsibility and accountability completely from the brand owners.
- We are the protectors and guardians of your brand identity, and have to ensure the
best quality of services at all times, which, on a professional level, comes at
a cost.
- Our Expertise!
Who qualifies for our Content Moderation Outsourcing Services?
- A quality conscious organization that is concerned about its brand identity.
- An organization that believes in fairness to the users in terms of content moderation.
- An organization that understands the value of quality and professionalism that NeuroSpeech
brings to any client-vendor relationship.
- An organization that would like to focus on further growth and development, and
believes in trust, leaving the worries of protecting the brand identity in trusted
hands.
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